Our Policies

Thank you for choosing the Best Furniture outlet, we strive in making your house the BEST home! Please reach out at anytime for any updates on your order or any questions or concerns at 517-999-4663. Our hours are Monday through Saturday 10am - 8pm, and Sunday 11am - 5pm.

Pickup Policy:

After we have received the payment in full please remember when picking up your new addition to your family's home ensure to inspect all products. Best Furniture Outlet is not responsible for any damages found after you leave the premises. Pickup does not include one inhouse manufacturer warranty service for a year. You will be responsible to bring back your product to be serviced or pay for our warranty teams to come out.

Delivery Policy:

After we have received the payment in full please remember when receiving a delivery to ensure you measure before you schedule and confirm your delivery. Deluxe Delivery includes delivery and set up within the rooms you request, cleanup & trash removal and one inhouse manufacturer warranty service for a year. Doorstep Delivery includes delivery of the products to your doorstep. Doorstep delivery does not include set up, trash removal or one inhouse warranty service for a year. You will be responsible to bring back your product to be serviced or pay for our warranty teams to come out.

Layaway Policy:

When choosing to hold a future purchase from Best Furniture Outlet we require a minimum of 20% down payment on eligible layaway items and a recurring monthly payment of your choosing. If more than one consecutive payment is missed Best Furniture Outlet reserves the right to make the paid balance into store credit for 12 months after the last monthly payment was made. Layaways are not placed on order until we have received 80% payment. If your item(s) become discontinued before we are able to order it our teams will reach out and inform you to give you other options. Not Eligible for Layaway : Clearance Items, Accessories, Bedgear, Sheets, Pillows, discontinued items.

Special Order or Custom Order:

Consumers that have purchased a custom order or special order will not be ordered until 85% is paid. There is no refund for custom or special orders. All funds will revert to store credit and be in the system for 12 months.

Warranty:

All Furniture is subject to a 1 Year Manufacturer Warranty. Best Furniture Outlet will send out their warranty specialists one time to your home for no charge within the year, any other manufacturer issues will result in the consumer paying for labor services or bringing the item back to the Warehouse to be inspected and repaired.

Swap-out or Reselection Policy:

Consumers may swap or reselect their merchandise up to distribution or receiving. Consumers will be subject to a deluxe delivery charge if the reselection is after delivery.

Return & Refund Policy:

Consumer has the right to return any qualifying purchased product up to 48 hours after the product has been received. Consumers are eligible for a full refund if the product is returned within the 48 hours after pickup or delivery. Consumers will be subject to a deluxe delivery charge if the return is after delivery and Best Furniture Outlet will have to pick up the merchandise. Refunds will be placed on the finance company before refunding to the original form of payment if applicable. If the consumer paid with cash or check a check will be written for the refund. (Please allow 7-14 business days for checks to process) If product is damaged Best Furniture Outlet reserves the right to refuse the return and refund even within 48 hours. Returns are not eligible for the following : Special or Custom Orders, Damaged Products, Mattresses, Adjustable Bases, Bunkie Boards, Foundations, Pillows, Sheets, Mattress Covers, Bedgear, and Accessories.